Imperfect process
Process is the basis of daily operation of enterprises. The inefficiency of an enterprise should first be checked:
1. Whether the process of the enterprise is reasonable;
2. Whether there is room for improvement;
3. How likely is it to enter.
To check the process, first check the process system itself. The process system is not a simple business chain, but a complex and closed circulatory system, just like the human blood circulatory system.
1. Is the operation smooth? For example, the responsible team leader willfully refuses the order, etc.
2. Whether the operation is closed, broken or blocked? If the on-site complaint is handled without authorization, it will not be reported.
3. Is there redundancy or inadequacy. Such as whether the final inspection has been carried out.
4. Whether it has been formatted and normalized. For example, there are no specifications and assessment standards for car pick-up, delivery, quotation and follow-up.
5. Whether the high-class process is the personality and characteristics of the enterprise (Corporate Culture). That is, employees' behavior and service quality, which cannot be easily copied by competitors.
System does not support
Check whether the management system really supports the process and flow content, and whether the system fully respects humanistic feelings.
If it is too strict, everyone will change their ways to drill the loopholes of the system, and even collective confrontation; For example, if you are late for one minute, you have to deduct money or implement double standards, and there is no standard for refunding and deduction, no communication and confirmation, etc.
Too wide, binding force is not enough. Both Yan and Kuan are relative and depend on value orientation. Any system that violates "customer orientation" and "human nature" is unreasonable.
Inadequate supervision
1. Lack of supervision methods, such as relying on people to manage people or forming gangs.
2. The supervision is offside or misplaced, such as the direct manager does not ask, the boss does it all.
3. Supervision dereliction of duty, such as knowing that the operation is not standardized, turning a blind eye, etc.
4. The quality of supervision posts is low, and the communication ability is too poor, or tolerance and tolerance are confused.
5. Regulators themselves are unfair and have no principles. No matter how good the process and system are, they will die. The upper beam is not right, and the lower beam is crooked.
Mismatching of technical management quality
The whole staff didn't have a deep understanding of the whole process quality control idea, but they still thought that if there was a factory director with excellent technology, the whole factory would be carefree!
Integrate resources and do their best.
It is everyone's responsibility to strictly control the return, so prevention work is very important. Consultation - pre inspection - scheme review - Parts control - operation control - final inspection - delivery inspection - accompanying the delivery of the car, one step can't be less!